Privacy Policy

This policy applies to information we collect when you choose to use our website, and also to personal information which we process further to supplying services to our clients or receiving goods or services from our suppliers.  We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on the personal information we collect about you; what we do with your information and who your information might be shared with.

Who we are?

Our website is owned by RedteQ Analytical Ltd and ‘we’ or ‘us’ are a ‘data controller’ for the purposes of the Data Protection Act 1998 and as of 25 May 2018, the General Data Protection Regulation (‘GDPR’) (as applicable the “Legislation”) where we control the purposes for which we process your personal information. We will take all appropriate steps to ensure compliance with the Legislation.  Any questions about our Data Protection Policy or how we handle your personal data should be addressed to the email address given in the Contact section below.

What information do we collect?

Personal information provided by you or on your behalf.

We collect personal information about you (such as your name, address and contact details), for example your email address when you make an enquiry, register with us or purchase products or services from us, or supply products or services to us.  We also collect personal information when you use our website, for example your IP address; however, we will not use this to identify you.

Who your information might be shared with and why?

We may disclose your personal data to other parties ( for example; IT support and hosting companies and third party suppliers to help us provide you with goods and services; law enforcement agencies in connection with any investigation to help prevent unlawful activity; and payment processing companies such as PayPal & SagePay who provide us with credit information and take payments from you on our behalf).

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website or our platforms, unless you do not agree to the use of cookies.  We use our own cookies and third party cookies on our website, such as Google Analytics.

Our website uses a cookie control system which requests that you, on your first visit to the website, allow the use of cookies on your computer/device to enhance your browsing experience.

We may also monitor how many times you visit the website, which pages you go to, traffic data and originating domain name of your internet service provider, to improve your experience whilst visiting the website.  This information helps us to build a profile of our users.  This data will be aggregated or statistical, which means that we will not be able to identify you individually and therefore it will not be subject to data protection legislation.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser.  However, you will not be able to access our platforms without first enabling cookies.

For further information on how we use cookies see our separate policy or visit www.aboutcookies.org or www.allaboutcookies.org for general information on cookies.

How will we use the information about you?

We process information about you so that we can:

  • Identify you and manage any accounts you hold with us
  • Provide the services requested and information about these
  • Let you know about other products or services that may be of interest to you (see ‘Marketing’ section below)
  • Detect and prevent fraud
  • Notify you of any changes to our services that may affect you
  • Improve our services
  • Deal with enquiries and complaints made by you or about you
  • Marketing

We use any information submitted to us by you to provide you with further information by email about the products and services we offer which you have requested and/or which you may be of interest to you.  You can choose to unsubscribe at any point by clicking on the link at the bottom of any marketing email from us, or the unsubscribe link on our website.

Keeping your data secure

Our staff are bound by obligations of confidentiality and trained in the protection of personal data.  We will take all reasonable steps to comply with the Legislation and use the appropriate technical and organisational measures necessary to safeguard your personal data.  We will not share your personal data with third parties other than as required and described above.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet.

If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Retention Periods

We store your personal data on secure servers for a period of:

  • 6 years post contract termination for information relating to client contracts which may contain personal data
  • Until you ask us to delete it
  • In each case unless the law requires us to store the data for a longer period.
  • What rights do you have?

The GDPR provides the following rights for individuals whose personal data is processed:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to object to processing
  • Rights in relation to automated decision making and profiling (We do not carry out automated decision making and profiling)
  • Right to lodge a complaint with the Supervising Authority

If you have any concerns or complaints about how we use your personal data we hope you will alert us to these directly (see the Contact information below).  You are entitled to complain to the Information Commissioners Office (ICO) which is the supervising authority in the UK.  Their contact details and the procedure can be found at www.ico.gov.uk.

Third party websites external to RedteQ

Our website may contain hyperlinks to websites owned and operated by third parties.  These websites have their own privacy policies, including cookies and we urge you to review them.  They will govern the use of personal information you submit.  We accept no responsibility or liability for the privacy practices of such websites and use of such websites is at your own risk.

How to contact us

If you have any questions about this privacy policy or the information we hold about you or if you wish to contact us about any other matter, please send an email to: info@redteq.com

Changes to the privacy policy

We may change this privacy policy from time to time.  You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access our website or use our services.